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Terms & Conditions

Last updated: January 2024

1. Acceptance of Terms

By accessing and using TravelWise Journey services, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily access our services for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Service Availability

We strive to provide uninterrupted service but cannot guarantee 100% uptime. Services may be temporarily unavailable due to maintenance or circumstances beyond our control.

4. Privacy & Data Protection

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR.

5. Travel Bookings

All travel bookings are subject to availability and confirmation. Prices may change without notice until booking is confirmed and payment received.

6. Cancellation Policy

Cancellation terms vary by service provider and destination. Specific cancellation policies will be provided at time of booking.

7. Limitation of Liability

TravelWise Journey shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8. Contact Information

For questions about these Terms, please contact us through our website contact form.

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Privacy Policy

Last updated: January 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes:

• Personal identification information (name, email, phone number)
• Travel preferences and history
• Payment information (processed securely by third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process bookings and transactions
• Send you updates about your bookings
• Provide customer support
• Send promotional materials (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy or with your explicit consent.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing
• Data portability
• Object to processing

6. Cookies

We use cookies to enhance your experience. See our Cookie Policy for more details.

7. Contact Us

For questions about this Privacy Policy, please contact our Data Protection Officer through our website.

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Cookie Policy

Last updated: January 2024

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

2. Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functionality Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personal features.

3. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

4. Third-Party Cookies

We may use trusted third-party services that track this information on our behalf. These services are bound by strict confidentiality agreements.

5. Contact Us

If you have any questions about our use of cookies, please contact us through our website.